At Papa John's, we pride ourselves on the simplicity and efficiency of our operating system. We employ the same technology, distribution system and training programs systemwide, ensuring the quality and integrity of our product in order to further the success of our restaurants. The Papa John's franchise team assists its franchisees with site selection and equipment packages in addition to providing team member training assistance and restaurant-level marketing guidance. With our relatively low initial capital investment requirements, reputation for success and strong support system, Papa John’s can be an excellent business investment.

We provide a franchise support system designed to support all of your business needs. Papa John's is committed to providing a superior level of service to our franchise family.

Franchise Services

Papa John's strives to constantly improve the support we provide to our franchise family. Highly specialized teams partnering resources with functional expertise in business consulting, marketing, operations and training, support our franchisees. The United States is divided into four divisions. A Division Vice President supported by Franchise Business Directors, Regional Marketing Directors, and Operations Specialists support each division. The Franchise Business Directors of each region provide complete business consulting support for franchise groups. Their primary focus is to analyze evaluation results, marketing data and training information and then work with franchisees to create tactics and business strategies to help improve an organization’s operations, local store marketing, people development, financial opportunities and training effectiveness and efficiencies. The Regional Marketing Directors provide support and assistance to franchisees in marketing plan development, assist with local store marketing efforts, evaluate and analyze marketing effectiveness and, in general, are a resource for franchisees for all marketing and advertising needs. They work closely with co-ops to help align regional marketing efforts with our national plan. They also assist with media planning, purchasing, and analysis.

The Operations Specialists evaluate the efficiency of restaurant operations. They conduct comprehensive restaurant evaluations. The results are then provided to the Franchise Business Director as one means of reviewing a franchisee’s business and selecting tactics to help restaurants perform more effectively.

Franchise Services is a partnership. Both corporate and franchise support is imperative to the success of the Papa John’s team. The two must form relationships with the support resources, participating in efforts to identify and address business issues and following through on agreed upon plans. As part of this partnership, Papa John's and the franchise owners formed the Franchise Advisory Council. Elected franchise representatives and corporate representatives meet quarterly to discuss operational issues, the business environment, company standards, growth strategies, etc. The franchise representatives then communicate these important issues to their fellow franchisees.

Restaurant Openings

Papa John's Franchise Development team provides customized assistance to our franchise community for restaurant openings. Our Real Estate Directors offer aid and guidance in determining the ideal site for each restaurant. They work with the franchisee to review and evaluate market trade areas and site criteria.

Also provided is our on-staff Restaurant Design Consultant to layout the equipment floor plan. Papa John's approves every equipment floor plan and offers architectural services if desired. If the franchisee chooses a local architect, our Restaurant Design Consultant is available for consultation as needed.

Once the proper site has been selected and approved, our team of Regional Development Managers helps guide the franchises through the build-out of their restaurant. The RDM’s offer assistance in every aspect of the pre-opening phase providing construction recommendations up to ordering utilities and equipment. Weekly communication with the franchisee during the build-out process is one of the keys to a successful opening.

Papa John's Food Service

Papa John's Food Service provides one-stop shopping for virtually all of the ingredients and supplies used in Papa John’s restaurants. Our traditional fresh pizza dough is made at Papa John's Food Service’s eleven U.S. Quality Control Centers and is delivered (along with other ingredients, paper items, smallwares and even cleaning supplies) twice a week to each restaurant. The Papa John's Food Service team is committed to providing the entire Papa John's family of restaurants with superior service and the finest quality ingredients at the best possible prices.

The Mission of Papa John's Food Service: “To consistently exceed customer expectations in production and distribution to the Papa John’s International family.”

Support Services

Papa John's commitment to quality extends well beyond the “better ingredients” that make our “better pizza.” To ensure superiority in every aspect of our business, Papa John's Support Services team offers print and promotional items as well as uniforms and training materials to franchisees. Free-standing inserts (glossy inserts generally delivered via mail or inserted into newspapers), box-top coupons, door-hangers and ingredients flyers are just a few of the many items available through the Support Services Print Team. The Support Services Promotions Team stocks logo clothing items as well as banners, magnets and a variety of promotional items such as key chains, cups, balloons and much more that franchise owners may purchase for use in their restaurant(s). Our new direct mail system, in which a restaurant operator can request that certain coupons be mailed to specific marketing zones or customers, is another unique service provided by Support Services. In addition, our Support Services Customer Relations Team works closely with franchisees needing special promotional items as well as customer embroidery and awards.